Description

You must be an actively credentialed, U.S. based Enrolled Agent (EA), CPA, or practicing attorney with an active PTIN to be eligible for these positions.

JDA TSG's Tax Services Group is hiring Team Leads for the upcoming tax season. If you are looking for a remote seasonal role and have prior experience supervising remote groups, we would love to speak with you about joining our team!  

On a Typical Day, you will:  

• Provide strong and effective leadership via video, phone, and chat, and inspire and motivate your team to achieve program goals. 
• Monitor and support the JDA TSG Tax Support Slack Channel, provide accurate tax information and resources, and respond timely to all requests for assistance.  
• Identify and address issues and challenges within the leadership channels, customer-facing issues, and customer escalations, ensuring resolution in a friendly and timely manner. 
• Conduct call monitoring, listening for opportunities to provide support. 
• Execute customer callbacks as requested. 
• Carefully document all customer interactions for assistance in coaching and escalations. 

What you bring to the role: 

• 1+ years experience in a remote, supervisory role, leading teams of 5 or more tax professionals. 
• 2+ years of professional experience preparing and filing individual (1040) returns using professional tax preparation software in a professional/retail setting.  
• Strong technical skills and ability to navigate computer systems and software including Professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, Timekeeping solutions, etc. 
• A dedicated workspace with a hard-wired Ethernet connection and personal computer for administrative responsibilities. (No Satellite or Wi-Fi providers.)  

What We Provide: 

• Flexibility! You can work morning through evening hours. We staff Mornings, Midday, and Evenings, 7 days per week. 
• Earn $36 per hour (W2), plus benefits including 401K with a match, perks, and other incentives. 
• Work from late November through the end of April 2025, averaging 25 - 40 hours a week. Additional/Overtime hours may be available. 
• Comprehensive training and support from our management team, who are committed to helping you excel in this role. 
• The opportunity for employment growth within JDA TSG. 
• Equipment including laptop for the duration of employment. (You must have access to a personal computer as well.) 

We need folks who can work the entire season through late April, 2025. Can you commit? 

APPLY NOW!  

AboutJDA TSG: 

Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, leveraging technologies and talent solutions. 

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.